Patient Service Representative (PSR) - Upstate Cardiology

Bon Secours Mercy Health • Greenville, SC

6d

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at the Upstate Cardiology physician practice. The role handles patient registration, verifies demographics and insurance information, obtains insurance cards and identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides customer service and may occasionally cover other physician practice locations as needed.

The position supports the patient’s visit from scheduling and registration through payment and follow-up coordination. It includes processing admissions, correcting registration errors, collecting payments, maintaining records and charts, arranging referrals and authorizations, and assisting patients with online scheduling and MyChart. The role also completes accounts in revenue cycle software and escalates issues to a supervisor as appropriate.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients when they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork, including basic insurance verification.
• Obtain, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process patient payments, and reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as necessary.
• Assist patients in obtaining referrals for follow-up services and record referrals on the referral/consults tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, as applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED