Patient Access Representative - Cardiology

UNC Health • Rocky Mount, NC

2d • Onsite

About The Position

The Patient Access Representative performs patient access functions, including facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance, under the direction of the Supervisor and Revenue Cycle Director. The position supports patient safety and accurate charging, coding, insurance processing, and billing by ensuring patient, guarantor, and insurance information is current and accurate. It also completes required documentation, provides patient cost estimates when applicable, supports upfront collections, and participates in departmental quality assurance.

Requirements

• High school graduate or GED.
• Proficiency in computer skills, including Microsoft Office.
• Customer-service orientation and proficiency in written and oral communication.
• Familiarity with medical terminology.
• Complete EPIC Cadence and Prelude training and pass the exam upon completion.

Nice To Haves

• Associate or bachelor's degree in arts or business.

Responsibilities

• Ensure and verify that ADT information—including insurance verification and patient and guarantor demographics—is current and accurate to support patient safety, charging, coding, insurance processing, and billing accuracy.
• Complete and document governmental, regulatory, financial, and contractual forms according to procedure, and ensure documents are legible and scanned or saved to the correct location.
• Use the price estimation tool when applicable during registration to provide patients with the most accurate estimate.
• Meet departmental targets for upfront collections, including deposits, estimated amounts due, co-pays, and prior balances.
• Participate in departmental quality assurance by using system work queues, working to reduce individual errors, and making corrections.
• Use system work queues daily during registration to minimize errors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED