Patient Access Representative - AF | Cardiology | 40hrs/week

Sanford Health • Bemidji, MN

3d • $18 - $24

About The Position

Sanford Health is seeking a Patient Access Representative to provide customer service to patients and help create a welcoming, safe experience at the clinic or over the phone. The role includes patient registration, appointment scheduling, and related administrative support in a busy specialty department. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

• Previous customer service experience in an office setting, preferably in a healthcare setting.

Nice To Haves

• Post-secondary education or equivalent training in a healthcare- or business-related field.
• Knowledge of registration procedures.
• Extensive computer skills and basic knowledge of system applications, billing systems, and third-party payers.
• Medical terminology.

Responsibilities

• Greet patients and verify demographic information.
• Create, scan, and route documents or electronic forms; explain documents to patients and capture signatures.
• Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• Work registration queues to address registration errors or denied insurance claims, as needed.
• Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
• Obtain and coordinate referrals and conduct pre-authorizations.
• Arrange interpreter services.
• Check patients in and out.
• Operate a multi-line phone.
• Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
• Prepare and coordinate charts and organize supporting provider documents.
• Initiate and collaborate on patient financial assistance.
• Track patient visits and manage health information on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordinate telemedicine appointments and make appointment reminder calls.
• Assist with hospital admissions and office duties such as copying and faxing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed