Patient Access Representative | 40hrs/week

Sanford Health • Spearfish, SD

4d • $16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative to provide extraordinary customer service and create a welcoming, safe environment for patients, whether they interact by phone or in the clinic. The role includes registration, appointment scheduling, and other administrative duties that support patient access and care coordination. The position is scheduled for 40 hours per week, with hours that may range from 7:00 a.m. to 5:00 p.m. Monday through Friday.

Requirements

• One year of work experience, preferably in a medical office setting.
• Customer service skills are essential.
• Six months of customer service experience is desired.
• A high school diploma or equivalent is preferred.
• Post-secondary education is helpful.
• Medical terminology is helpful.
• BLS may be required for certain locations and/or settings.

Nice To Haves

• Post-secondary education.
• Medical terminology knowledge.
• Six months of customer service experience.
• Medical office experience.

Responsibilities

• Greet patients and verify demographic information.
• Create, scan, and route documents or electronic forms; explain documents to patients and obtain necessary signatures.
• Establish and assign financial responsibility, assist with financial arrangements, and follow applicable policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
• Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in and out.
• Operate a multi-line phone.
• Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
• Prepare and coordinate charts and organize supporting provider documents.
• Initiate and collaborate on patient financial assistance.
• Track patient visits and manage health information on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordinate telemedicine appointments.
• Make appointment reminder calls.
• Handle hospital admissions.
• Perform office duties such as making copies and sending faxes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED