Patient Access Representative | 40hrs/week

Sanford Health • Rapid City, SD

3d • $16 - $23

About The Position

The Patient Access Representative provides extraordinary customer service to patients and helps create a welcoming and safe experience as a first point of contact, either by phone or in the clinic. The role includes patient registration, appointment scheduling, and related administrative support.

Requirements

• One year of work experience, preferably in a medical office setting.
• Customer service skills are essential.
• Six months of customer service experience is desired.
• May require BLS certification for certain locations or settings.

Nice To Haves

• High school diploma or equivalent preferred.
• Post-secondary education is helpful.
• Medical terminology is helpful.

Responsibilities

• Greet patients and verify their demographics.
• Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
• Establish and assign financial responsibility, assist with payment arrangements according to policies and procedures, and collect co-payments, pre-payments, and account balance payments.
• Work registration queues to resolve registration errors or denied insurance claims when needed.
• Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
• Obtain and coordinate referrals, conduct pre-authorizations, and arrange interpreter services.
• Check patients in and out and operate a multi-line phone.
• Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers when needed.
• Prepare and coordinate charts and organize supporting provider documents.
• Initiate and collaborate on patient financial assistance.
• Track patient visits and health information on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordinate telemedicine appointments and make appointment reminder calls.
• Support hospital admissions and office duties such as copying and sending faxes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED