Patient Access Representative | Outpatient Registration | 40hrs/week

Sanford Health•Bismarck, ND

3d•$16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative for outpatient registration. The role provides customer service to patients as a first point of contact, helping create a welcoming and safe experience in person and by phone. The position is scheduled for 40 hours per week, Monday through Friday from 6:00 AM to 2:30 PM. Responsibilities include patient registration, verification of demographics, document handling, financial responsibility arrangements and payment collection. The representative also helps coordinate and schedule appointments, referrals, pre-authorizations and interpreter services, and checks patients in and out. Additional duties may include supporting charts and provider documents, financial assistance, patient account information, assessments, telemedicine appointments, reminder calls, hospital admissions and general office tasks.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and health information management on patient accounts, as needed.
Compile, distribute, administer and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Support hospital admissions and office duties such as making copies or sending faxes, as needed.