Patient Access Representative | Outpatient Registration | 40hrs/week

Sanford Health•Bismarck, ND

About The Position

Sanford Health is hiring a Patient Access Representative for outpatient registration. The role is the first point of contact for patients and is responsible for providing extraordinary customer service and a welcoming, safe experience by phone or in the clinic. The schedule is Monday through Friday, 6:00 AM to 2:30 PM, for 40 hours per week. The representative performs patient registration and scheduling, helps coordinate referrals and pre-authorizations, and supports patient financial arrangements and payments. Additional duties may include chart preparation, appointment reminders, telemedicine coordination, hospital admissions, patient financial assistance, and general office tasks.

Requirements

One year of work experience; medical office experience is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
High school diploma or equivalent preferred.
Basic Life Support (BLS) may be required for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.
Experience in a medical office setting is preferred.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and health information management on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Support hospital admissions and office duties such as making copies or sending faxes, as needed.