Patient Access Representative | 40hrs/week

Sanford Health•Rapid City, SD

About The Position

Sanford Health is hiring a Patient Access Representative to provide extraordinary customer service and help create a welcoming, safe environment for patients, whether interacting by phone or in a clinic. The role serves as a first point of contact and supports patient access through registration, scheduling, and related administrative duties. Registration duties include greeting patients, verifying demographics, creating and routing documents or electronic forms, explaining paperwork and collecting signatures, establishing financial responsibility, assisting with payment arrangements, collecting payments, and addressing registration errors or denied insurance claims when needed. Scheduling duties include coordinating appointments with nursing teams and providers, arranging referrals and pre-authorizations, coordinating interpreter services, checking patients in and out, operating a multi-line phone, and potentially resolving work queue issues, managing recalls and waitlists, and serving as a switchboard operator. Additional duties may include preparing charts, organizing provider documents, collaborating on patient financial assistance, tracking patient visits and health information on accounts, administering and scoring assessments, coordinating telemedicine appointments, making reminder calls, supporting hospital admissions, and performing office tasks such as copying and faxing.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
High school diploma or equivalent is preferred.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues when needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers when needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and perform office duties such as copying and faxing.