Patient Access Representative | Pediatrics | 40hrs/week

Sanford Health•Bismarck, ND

About The Position

Sanford Health is seeking a Patient Access Representative for its Pediatrics department. The role provides customer service to patients as their first point of contact, helping create a welcoming and safe experience in person or by phone. The position includes registration, appointment scheduling, payment collection, and related administrative and patient-support duties. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with no scheduled weekend or recognized-holiday shifts. It is an eight-hour day shift with 40 scheduled hours per week. The listed salary range is $16.25 to $23.00.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.