Patient Access Representative | Pediatrics | 40hrs/week
About The Position
Sanford Health is seeking a Patient Access Representative for its Pediatrics department. The role provides customer service to patients and serves as a first point of contact, helping create a welcoming and safe experience in the clinic or over the phone. The position includes patient registration, appointment scheduling, coordination with clinical teams, and related administrative duties. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with no scheduled weekend or recognized-holiday shifts. The position is scheduled for 40 hours per week. The listed salary range is $16.25–$23.00.
Requirements
- High school diploma or equivalent preferred; post-secondary education is helpful.
- One year of work experience, preferably in a medical office setting.
- Customer service skills are essential.
- Six months of customer service experience desired.
- Medical terminology is helpful.
- BLS may be required for certain locations or settings.
Nice To Haves
- Post-secondary education.
- Medical office experience.
- Medical terminology knowledge.
- Six months of customer service experience.
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms; explain documents to patients and capture signatures on required paperwork.
- Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
- Collect co-payments, pre-payments, and payments on account balances.
- Work registration queues to address registration errors or denied insurance claims, as needed.
- Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out.
- Operate a multi-line phone.
- Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
- Prepare and coordinate charts and organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments and make appointment reminder calls.
- Assist with hospital admission and office duties such as making copies or sending faxes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
