Patient Access Representative | Float Pool | 40hrs/week

Sanford Health•Rapid City, SD

About The Position

Sanford Health is hiring a Patient Access Representative for its Float Pool. The role provides customer service to patients as their first point of contact, helping create a welcoming and safe experience in person or by phone. The representative handles patient registration, scheduling, check-in and check-out, financial responsibilities and payments, and other administrative tasks. Work is scheduled for 40 hours per week on day shifts, Monday through Friday, with shift times varying from 7:00 a.m. to 5:30 p.m. depending on the assigned location.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology knowledge is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing teams and providers, including coordinating provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.