Patient Access Representative | Float Pool | 40hrs/week

Sanford Health•Rapid City, SD

3d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Float Pool. The role provides customer service to patients as their first point of contact, helping create a welcoming and safe experience in person or by phone. Responsibilities may vary by location and include patient registration, scheduling, and additional administrative and coordination duties. The position is scheduled for 40 hours per week, with Monday through Friday day shifts that may vary between 7:00 a.m. and 5:30 p.m. depending on the assigned location.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on required paperwork.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties, such as making copies or sending faxes.