Patient Access Representative

Care Dimensions•Danvers, MA

8d•Hybrid

About The Position

The Patient Access Representative (PAR) provides compassionate, professional customer service to Care Dimensions patients, families, and referral sources. The role works with active and prospective patients, educates callers about available services, answers incoming calls, registers patients across all business lines, and directs callers to the appropriate department or team as needed. The PAR supports patient access and helps ensure a seamless experience. The position reports to the Director of Patient Access Services or the Patient Access Supervisor. It is full-time, Monday through Friday, with a hybrid schedule available after 90 days: three days in the office and two days remote.

Requirements

High school diploma required.
One to three years of experience in a healthcare, medical office, or related environment, or an equivalent combination of education and experience.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook, as well as healthcare-related systems and databases.
Professional, courteous, and customer-focused telephone manner.
Ability to maintain confidentiality and handle sensitive information with integrity and discretion.
Strong verbal communication skills and ability to interact effectively with patients, families, coworkers, and referral sources in person and by phone.
Must be available to work two holidays per year.

Nice To Haves

Associate's degree preferred.

Responsibilities

Provide exceptional customer service to patients, families, and referral sources.
Work with active and prospective patients and educate callers about available services.
Answer incoming calls.
Register patients across all business lines.
Direct callers to the appropriate department or team when needed.
Deliver compassionate and professional service that supports patient access.