Patient Access Representative

Lifepoint Health • Gallatin, TN

9d • Onsite

About The Position

The Patient Access Representative completes patient registration for Emergency Department visits, direct admissions, and other assigned patient access services. Responsibilities include collecting and accurately entering demographic, insurance, billing, and other required information; verifying insurance eligibility and benefits; presenting estimates and discussing patient financial responsibility; and collecting applicable payments. The role includes welcoming and checking in Emergency Department patients, explaining registration forms and documents, answering calls, and completing bedside registration while patients receive care. Direct admissions may require traveling to inpatient nursing floors to complete registration.

The representative works with nursing staff, providers, clinical colleagues, and Patient Access teammates in a fast-paced Emergency Department environment. The role requires using multiple computer applications and websites while balancing patient-facing duties, phone calls, and competing priorities, and maintaining patient privacy. Responsibilities rotate between front-desk and bedside registration, include cross-training and coverage at Sumner Regional Medical Center and Sumner Station, and include required education, training, performance improvement activities, and other assigned duties. The position follows a 7-days-on/7-days-off rotation, Thursday through Wednesday, from 10:00 a.m. to 8:30 p.m., with every other weekend, applicable holidays, and participation in an on-call rotation. Work may involve entering patient-care areas and exposure to medical situations, bodily fluids, odors, and other conditions associated with Emergency Department care.

Requirements

• High school diploma or equivalent.
• Strong customer service skills and a friendly, professional, empathetic approach to patients and families.
• Strong computer and typing skills, including the ability to navigate multiple applications, websites, and screens.
• Ability to multitask and stay organized while managing patients, telephone calls, computer work, and competing priorities.
• Ability to work effectively in a fast-paced, high-stress Emergency Department environment.
• Strong communication and interpersonal skills to interact effectively with patients, families, nursing staff, providers, and other hospital team members.
• Attention to detail and ability to accurately collect and enter patient and insurance information.
• Ability to conduct professional financial conversations, present estimates, and request applicable patient payments.
• Demonstrated teamwork, dependability, and punctuality.
• Ability and willingness to work the assigned 7-on/7-off schedule, including every other weekend and holidays that fall within the rotation.
• Ability to participate in the department's required on-call rotation.
• Willingness to cross-train and provide coverage at Sumner Regional Medical Center and Sumner Station.
• Comfort entering patient-care areas and performing bedside registration with potential exposure to bodily fluids, odors, and other Emergency Department conditions.

Nice To Haves

• Previous healthcare front-office, patient registration, or medical office experience.
• Previous Emergency Department registration experience.
• Familiarity with health insurance, eligibility verification, patient estimates, or point-of-service collections.
• Previous experience in a high-volume customer service or healthcare environment.
• Meditech and/or MEDHOST experience.

Responsibilities

• Complete accurate and timely registration for Emergency Department visits, direct admissions, and other assigned patient access services.
• Collect and enter patient demographic, insurance, billing, and other required information into the registration system.
• Perform bedside registration in patient rooms while patients are receiving care.
• Welcome and check in Emergency Department patients professionally and compassionately.
• Verify insurance eligibility and benefits and accurately capture required information.
• Present patient estimates, discuss financial responsibility, and collect applicable co-pays, deductibles, and other patient liabilities at the bedside.
• Explain required registration forms, documents, and patient information.
• Answer incoming calls and assist patients, families, clinical staff, and other departments as appropriate.
• Support direct admissions, including traveling to inpatient nursing floors to complete registration when needed.
• Collaborate with nursing staff, providers, clinical team members, and Patient Access colleagues to support an efficient patient experience.
• Navigate multiple computer applications and websites while managing patient-facing responsibilities, calls, and competing priorities.
• Maintain patient privacy and confidentiality during registration and financial interactions.
• Rotate between front-desk/check-in and bedside registration according to departmental coverage assignments.
• Cross-train and provide coverage at the main Emergency Department at Sumner Regional Medical Center and at Sumner Station.
• Work effectively in a fast-paced Emergency Department, including in patient-care areas with potential exposure to medical situations, bodily fluids, and odors.
• Participate in required education, training, performance improvement activities, and other duties as assigned.
• Work the assigned 7-on/7-off schedule, including every other weekend and holidays within the scheduled rotation, and participate in the required on-call rotation.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED