Patient Access Representative

Crouse Hospital • Syracuse, NY

9d

About The Position

Crouse Health’s Patient Access Department supports patient advocacy and serves patients, visitors, volunteers, and staff efficiently, promptly, and courteously. The department also focuses on quality and accurate patient registration across service areas throughout Crouse Hospital. The Patient Access Representative interviews patients and family members, verifies demographic and insurance details, supports financial counseling and payment collection, explains required forms, and coordinates patient scheduling as directed by department leadership. This is a part-time role with evening and night shifts scheduled from 3:00 p.m. to 11:30 p.m. or 11:30 p.m. to 7:00 a.m. The position includes rotating weekends, holidays, and other assigned shifts. Pay is $19.89–$31.85 per hour, based on verified experience.

Requirements

• High school diploma or equivalent.
• At least 6 months to 1 year of fast-paced office experience.
• Ability to prioritize and multitask while paying close attention to detail, with strong administrative skills.
• Exceptional customer service and time management skills; must be compassionate and patient.
• Pass a Patient Access test administered by Human Resources with a score of 75% or higher.

Responsibilities

• Interview patients and/or family members and accurately enter patient demographic and insurance information into the hospital financial system.
• Perform eligibility and insurance verification for all insurance payors and ensure pre-certification and authorization requirements are completed accurately.
• Determine when patient financial counseling is needed and direct patients to the appropriate department courteously.
• Inform patients of estimated self-pay amounts and collect co-pays, deductibles, and deposits in an organized and timely manner.
• Review HIPAA regulations routinely to maintain competency and ensure compliance.
• Educate patients and family members about forms required before hospital treatment, ensure forms are fully completed, and verify patient understanding.
• Manage and coordinate incoming patient scheduling requests as directed by department leadership.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending account (FSA).
• 401(k).
• Company-paid life insurance.
• Tuition assistance and workforce development opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on inpatient and outpatient services, the hospital cafeteria and pharmacy, and certain retailers.
• YMCA subsidy program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED