Patient Access Representative
About The Position
St. Luke’s Health - The Woodlands Hospital is a 245 bed facility serving North Harris and Montgomery counties. The hospital has been recognized as a Best Hospital by U.S. News & World Report, and is proud to serve as the clinical home for the Dan L Duncan Cancer Center. The hospital was awarded an “A” hospital safety grade by The Leapfrog Group in both 2023 and 2025. Clinical services provided include cardiovascular services, diagnostic imaging, women’s services (digital mammography and bone density studies), neurosciences, pediatric care (Newborn and Level III nurseries), surgery, pathology and pulmonary services, and sleep disorder services. As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and escalate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience. To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.
Requirements
- High School Graduate, upon hire or High School GED, upon hire
- 1 year relevant experience in healthcare, patient access setting is preferred
- knowledge of patient registration procedures and documentation
- knowledge of health insurance payers
- knowledge of real-time insurance eligibility verifications
Responsibilities
- Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
- Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
- Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
- Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
- Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
- Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
