Patient Access Representative

Mary Bird Perkins Cancer Center • Alexandria, LA

8d

About The Position

The Patient Access Representative performs comprehensive patient access duties, including patient registration, scheduling, collections, and authorizations. The role combines patient financial counseling and receptionist responsibilities for the clinic. The employee provides customer-focused service to internal and external individuals and maintains positive working relationships with clinic staff and the access team to support clinical and financial patient care.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a medical office.
• Knowledge of insurance benefits, authorization processes, and contracting.
• Ability to work independently.
• Strong organizational and communication skills.
• Ability to adhere to established goals and deadlines.
• Knowledge of Medicare, Medicaid, and private-payer practices and regulations.

Nice To Haves

• Knowledge of ICD-9/10 and CPT coding.

Responsibilities

• Welcome and arrive patients, collect copayments and deductibles due at the time of service, and verify that required authorizations have been obtained.
• Manage incoming calls to the centers.
• Schedule follow-up, diagnostic, treatment, and other patient access appointments.
• Coordinate appointments with outside physicians, ensuring valid authorization is obtained before scheduled services.
• Pre-register and register patients by verifying demographics and insurance and completing required forms for compliance.
• Collect patient payments at the time of service.
• Communicate with clinical staff to ensure required authorizations are not missed.
• Advise patients about available programs and direct them to the appropriate resource, such as a financial navigator, as needed.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED