Patient Access Specialist - Cardiology

Inova • Lorton, VA

8h • $20 - $33

About The Position

Inova Lorton - Cardiology is seeking a dedicated Patient Access Specialist. This full-time, day-shift role is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The specialist supports patient access and care coordination by managing patient intake and registration, documentation, scheduling, insurance and referral processes, financial counseling, patient communications, and related administrative operations. The role also coordinates with health information management and utilization review teams and ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. Additional duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake and registration cases, resolve errors, confirm authorizations, validate documents, and index documentation.
• Prepare schedules, track records, and use multiple systems efficiently.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report kiosk usage trends.
• Coordinate with departments, tailor patient communications, and support patient advocacy.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI) through Health Information Management.
• Provide documentation to utilization review (UR) teams.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED