Patient Services Representative - Cardiology

Lifepoint Health • Hickory, NC

7d

About The Position

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by providers. The role greets patients and handles check-in, check-out, scheduling, telephone calls, and messages. It also includes collecting and posting co-pays, deductibles, and past-due patient balances at the time of service.

The representative performs scheduling, registration, pre-admission, and admission functions at the physician practice, as well as reception and discharge functions. The role requires accurately gathering patient demographic information and using proper, compliant techniques to collect patient liabilities before, during, and after the date of service.

Requirements

• High school diploma or equivalent.
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• Associate's degree.

Responsibilities

• Facilitate the patient referral process and obtain appropriate pre-certifications as requested by providers.
• Greet patients and manage check-in, check-out, scheduling, telephones, and messages.
• Collect and post co-pays, deductibles, and past-due patient balances at the time of service.
• Perform scheduling, registration, patient pre-admission, and admission at the physician practice.
• Perform reception and discharge functions.
• Obtain complete and accurate patient demographic information.
• Use proper, compliant patient liability collection techniques before, during, and after the date of service.

Benefits

• Multiple levels of medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
• Tailored benefit options for part-time and PRN employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED