Patient Services Coordinator II-Cardiology

Mount Sinai Health System•New York, NY

3d•$17 - $35

About The Position

The Patient Services Coordinator II plays a crucial role in delivering healthcare services and serves as a liaison for patient care activities in the practice. The role helps ensure quality patient care during visits, educates patients about their care plans, and coordinates services with Primary Care Providers and outpatient diagnostic testing facilities. The coordinator prioritizes work according to the needs of patients, families, and caregivers.

Requirements

At least 4 years of healthcare, customer service, or relevant experience.
An AAS degree or a combination of education and relevant experience.

Nice To Haves

Bachelor’s degree preferred.
Medical Terminology Certificate highly desirable.

Responsibilities

Work with Primary Care Providers to facilitate patient care plans, including participating in daily huddles and monthly case discussions, facilitating appointments, coordinating information, and managing continuing-care requirements.
Collaborate with clinical staff to resolve issues affecting patients’ care progression.
Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit-status reminders, follow-up appointments, medical-review authorizations, specialty-appointment coordination, and billing-error resolution when applicable.
Contact insurance carriers for patient pre-certification and consult with the Department/Practice Manager about patient needs or escalated issues.
Provide front-end coverage as needed and record telephone encounters for routing to appropriate Providers.
Act as a liaison among Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
Recommend process and service improvements to promote patient satisfaction and address issues.
Provide thoughtful, informative responses to patients while guiding them through healthcare options.
Maintain understanding of medical terminology and hospital practices through further education.
Perform other duties as assigned.