Patient Services Coordinator II

Mass General Brigham•Boston, MA

4d•$18 - $25•Onsite

About The Position

Performs administrative and clinical functions under general supervision to support smooth, efficient operations for a clinical service or physician practice. The role includes routine clerical work and administrative duties related to patient visits, including scheduling, check-in, and check-out. It may also involve more complex or specialized work, such as surgical scheduling and schedule changes or blocking, at an advanced competency level. The position is in MGHfC Pediatric Allergy and is onsite at 32 Fruit Street. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 scheduled hours per week. The listed pay range is $17.71–$24.94 per hour; actual compensation depends on qualifications and other relevant factors.

Requirements

High school diploma or equivalent required.
Two to three years of office experience required.
Proficiency with office suite software.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, tailored to the audience.
Ability to understand work-related documents and communicate clearly, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential; various issuers accepted.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, handle routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Serve as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
Perform more complex or specialized functions at advanced competency, such as surgical scheduling and schedule changes or blocking.