Patient Services Coordinator II

Illinois Bone and Joint Institute LLC•Morton Grove, IL

5d•$19 - $24•Onsite

About The Position

The Patient Services Coordinator II delivers exceptional, patient-centered customer service and supports IBJI teams. The role is responsible for accurate patient registration, effective scheduling, training and mentoring new staff, escalating issues, and performing office duties that contribute to a positive patient experience and team atmosphere and help achieve company goals. The coordinator serves as a primary point of contact for patients and visitors in person and by phone. Duties include scheduling, registration and check-in/check-out, communicating insurance benefits, collecting patient payments, managing patient charts, and handling clerical work. The position works in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. Schedule availability for opening, mid, and closing shifts is required; weekends are not required.

Requirements

High school diploma or equivalent required.
At least three years of customer service experience required.
At least one year of experience in a patient services-related role required.
Ability to handle highly confidential, sensitive, and non-routine information.
Familiarity with scheduling and rearranging appointments.
Working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge of insurance payers and eligibility.
Ability to work as a team player in a fast-paced environment and maintain a flexible schedule as needed.
Neat, professional appearance.
Strong written and verbal communication skills.
Results-oriented approach and concern for appropriate processes.
Ability to perform work requiring hand dexterity for office machine operation and use of a calculator or computer keyboard.
Ability to stoop, bend, reach for files and supplies, wear a headset, move to complete errands or deliveries, sit for extended periods, and view a computer monitor.
Ability to lift 20 pounds to waist height.
Availability to work opening, mid, and closing shifts; no weekends are required.
Availability to work a flexible schedule to meet changing scheduling demands and practice needs.

Nice To Haves

Associate degree preferred; a healthcare concentration is a plus.
Medical office experience is a plus.
Electronic health record (EHR) experience; Epic experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Welcome patients and visitors and provide a high-quality customer service experience.
Respond to patient scheduling requests and communicate insurance benefits in person and by phone.
Collect and post patient responsibility payments, including copays and deductibles.
Provide daily support to management and staff as needed.
Manage phone reception, scanning, emailing, faxing, and other clerical duties.
Prepare paperwork to support efficient office operations and customer service.
Answer general inquiries.
Schedule appointments and manage scheduling requests.
Triage patient calls and escalate issues to appropriate staff.
Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about required documents.
Perform patient check-in and check-out procedures.
Manage patient charts.
Verify insurance and manage referrals as required.
Assist with training staff and mentoring new employees within the department.
Maintain a clean and safe work environment.
Perform other office duties as assigned.
Attend and successfully complete ongoing training required to maintain responsibilities.