Patient Services Coordinator II

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

Performs administrative and clinical functions under general supervision to support smooth, efficient operations for a clinical service or physician practice. The role handles routine clerical work and patient-visit administration, including scheduling, check-in, and check-out. It may also include more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level. The position is onsite in the MGHfC Pediatric Allergy department, Monday through Friday, 8:30 a.m. to 5:00 p.m., with 40 scheduled hours per week.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency with the Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively verbally and in writing, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively.
Ability to manage own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential; various issuers accepted.

Responsibilities

Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail and faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Serve as a “Super User” for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
May perform more complex or specialized functions, including surgical scheduling and schedule changes or blocking.