Patient Services Coordinator II - Psychiatry

Mount Sinai Health System•New York, NY

About The Position

The Patient Services Coordinator II plays a crucial role in delivering healthcare services. The position serves as a liaison for patient care activities in the practice and helps ensure quality care during patient visits. The coordinator educates patients about their care plans and coordinates services with Primary Care Providers and outpatient diagnostic testing facilities. Work is prioritized according to the needs of patients, families, and caregivers.

Requirements

At least 4 years of healthcare, customer service, or relevant experience.
AAS degree or a combination of education and relevant experience.

Nice To Haves

Bachelor’s degree preferred.
Medical Terminology Certificate highly desirable.

Responsibilities

Work cohesively with the Primary Care Provider to facilitate patients’ care plans, including participating in daily huddles and monthly case discussions, facilitating appointments, coordinating information, and supporting continuing-care requirements.
Collaborate with clinical staff to resolve issues affecting patients’ care progression.
Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit-status reminders, follow-up appointments, authorizations for medical review, specialty appointment coordination, and billing-error resolution.
Contact insurance carriers to obtain patient pre-certification.
Consult with the Department/Practice Manager about patient needs and escalated issues.
Provide front-end coverage as needed and record telephone encounters for routing to appropriate Providers.
Liaise with Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
Recommend process or service improvements to promote patient satisfaction and address issues.
Provide thoughtful, informative responses to patients while guiding them through healthcare options.
Maintain understanding of medical terminology and hospital practices through further education.
Perform other duties as assigned.