Patient Services Coordinator I

The US Oncology Network • El Paso, TX

2d • Onsite

About The Position

The Patient Services Coordinator supports the Revenue Cycle Department at Texas Oncology’s clinic at 1901 Grandview Avenue in El Paso, Texas. The role welcomes patients and their family or friends, registers patients, schedules appointments, and handles incoming calls by answering, screening, routing calls, and relaying messages between patients and clinical staff. The position also provides administrative support and follows the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.

The position is full-time, with a typical Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m. The level (1, 2, or Senior) depends on relevant work experience.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2 and above: at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• For Senior level: at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
• Ability to meet the physical demands of the role, including regular sitting and hand use, occasional standing, walking, reaching, and lifting or moving up to 30 pounds; vision and hearing corrected to normal ranges.

Nice To Haves

• Some receptionist or office experience (Level 1).
• Knowledge of the practice’s personnel, daily routines, and scheduling.

Responsibilities

• Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff when they arrive.
• Provide and explain patient paperwork, collect and review completed forms, update demographic and insurance information, collect payments, and provide receipts.
• Answer, screen, and route incoming calls; respond to routine questions, take and relay accurate messages, and page clinic personnel when appropriate.
• Check patients out and schedule return appointments according to physician or office guidelines, providing appointment details and instructions.
• Record cancellations and missed appointments, reschedule as appropriate, notify relevant staff, and document the information in the patient chart.
• Provide administrative support, including filing charts and forms, maintaining an orderly lobby, and keeping forms and office supplies available.
• Protect patient-record confidentiality and comply with applicable state and federal laws and guidelines.
• Perform other assigned duties, which may include typing memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED