Patient Services Coordinator I - Radiation
About The Position
The Patient Services Coordinator I supports patient-facing administrative operations in a radiation oncology clinic. The role gathers basic chart information before patients’ first appointments, welcomes and checks in patients, prepares and collects paperwork, updates demographic and insurance information, collects payments, and communicates with patients and clinic personnel. It also coordinates appointments and referrals, maintains records and office supplies, and follows applicable confidentiality and HIPAA requirements. The position requires a high school diploma or equivalent, computer proficiency including Microsoft Outlook, Word, and Excel, and successful completion of required e-learning courses within 90 days of starting in the position. Receptionist or office experience is preferred. The role calls for adaptability, flexibility, high performance standards, efficiency, and a commitment to quality. Work is performed in a clinical environment with frequent interaction with staff, patients, and the public. Physical demands include prolonged sitting, some bending, stooping, and stretching; use of office equipment; and occasional lifting of up to 30 pounds. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
- Successful completion of required e-learning courses within 90 days of occupying the position.
- Demonstrated adaptability and confidence in handling day-to-day work challenges.
- Ability to adjust to multiple demands and shifting priorities.
- Flexibility, high performance standards, and ability to work efficiently.
- Commitment to quality and delivering quality services.
- Ability to meet the stated physical demands, with reasonable accommodations where applicable.
Nice To Haves
- Some receptionist or office experience.
Responsibilities
- Contact patients or referring offices before first appointments to obtain basic chart information, including diagnosis, referring physician, personal data, and insurance.
- Greet and check in patients and visitors, and inform clinical staff when patients arrive.
- Provide and explain patient paperwork; collect, check for completeness, and file forms; update demographic and insurance information in the system.
- Collect co-pays and balances and provide receipts.
- Answer, screen, and respond to routine questions by phone, electronic communication, or in person; route inquiries or take thorough messages; page clinic personnel as appropriate; and communicate messages accurately and promptly.
- Check patients out after examinations and schedule return appointments according to physician or office guidelines.
- Provide patients with appointment details, including time, location, directions, and instruction sheets.
- Coordinate physician referrals and related medical appointments within and outside the practice on behalf of patients, and ensure accurate documentation is in the medical chart.
- Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document the changes in patient charts.
- Provide general administrative support, including filing charts and forms; keep the lobby neat and orderly; and maintain supplies of forms and office materials.
- Protect patient-record confidentiality and comply with state, federal, and HIPAA laws and guidelines.
- Perform other duties as requested or assigned.
Benefits
- Opportunities for professional growth and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
