Patient Services Coordinator I

Illinois Bone and Joint Institute LLC•Westmont, IL

10d•$18 - $22•Onsite

About The Position

The Patient Services Coordinator I delivers patient-centered customer service and supports IBJI teams through accurate registration, effective scheduling, and other office duties that contribute to a positive patient experience, collaborative workplace, and company goals. The position is based at the Westmont office and requires coverage for the Immediate Care Center during the 12:00 PM–8:00 PM shift. Candidates should be comfortable with frequent public interaction and a fast-paced office environment, and demonstrate professionalism, adaptability, and a supportive team attitude. The role includes welcoming patients and visitors, handling inquiries and calls, scheduling appointments, completing registration and check-in/check-out procedures, managing patient charts and referrals, verifying insurance, and collecting patient payments. The work involves frequent contact with physicians, staff, patients, and the public, and may be stressful, including interactions with upset people. The schedule must be flexible to meet changing practice needs. IBJI describes a positive team environment, management support, experience in front-office operations, career growth opportunities, and community support through IBJI Cares. Benefits are available to eligible employees working 30 or more hours per week and include medical, dental, vision, life and AD&D insurance, short- and long-term disability, a 401(k) with company match and profit sharing, wellness programs, health and flexible spending accounts, an ID protection plan, accident, critical illness and hospital benefits, paid holidays, and paid time off.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service role.
Experience with EHR systems.
Ability to handle highly confidential, sensitive, and non-routine information.
Familiarity with scheduling and rearranging appointments.
Working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge of insurance payers and eligibility.
Ability to work as a team player in a fast-paced environment.
Ability to work a flexible schedule as needed.
Neat, professional appearance.
Strong written and verbal communication skills.
Results-oriented approach and concern for following appropriate processes.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Nice To Haves

Medical office experience preferred.
Epic experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Welcome patients and visitors while providing and maintaining high-quality customer service.
Prepare paperwork to support efficient operations and excellent customer service.
Answer general inquiries.
Schedule appointments.
Handle phone reception and patient triage, escalating matters to appropriate staff.
Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about necessary documents.
Complete patient check-in and check-out procedures.
Manage patient charts.
Collect and post patient-responsibility payments, including copays and deductibles.
Verify insurance and manage referrals as required.
Maintain a clean and safe work environment.
Perform other office duties as assigned.
Provide coverage for the Immediate Care Center during the 12:00 PM–8:00 PM shift.