Patient Services Coordinator I - Radiation

New York Oncology Hematology•Albany, NY

3d•Onsite

About The Position

The Patient Services Coordinator I supports patient-facing and administrative operations in a radiation oncology clinic. The role gathers basic chart information before a patient’s first appointment, welcomes and checks in patients, provides and collects paperwork, updates demographic and insurance records, collects payments, and responds to routine inquiries. The coordinator checks patients out, schedules follow-up and related appointments, provides appointment details, processes cancellations and rescheduling, and ensures documents are included in medical charts. The position also provides general administrative support, maintains an orderly lobby and adequate office supplies, and follows confidentiality requirements and applicable state, federal, and HIPAA rules. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrate adaptability, confidence in handling day-to-day work challenges, and ability to adjust to multiple demands and shifting priorities.
Demonstrate flexibility, set high performance standards, and work efficiently to achieve them.
Commit to quality and emphasize the delivery of quality products and services.

Nice To Haves

Some receptionist or office experience.

Responsibilities

Contact patients or referring offices before first appointments to obtain basic chart information, including diagnosis, referring physician, personal information, and insurance.
Greet patients and visitors promptly, courteously, and professionally.
Check in patients and notify clinical staff when patients arrive.
Provide and explain forms for patients to complete, check forms for completeness, and file them.
Update patient demographic and insurance information in the system.
Collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine questions by phone, electronic communication, or in person; route inquiries or take thorough messages.
Page clinic personnel when appropriate and communicate messages accurately and promptly according to procedures.
Check patients out after examinations.
Schedule return appointments according to physician or office guidelines and provide appointment details, directions, instructions, and other relevant information.
Coordinate physician referrals and related medical appointments within and outside the practice on behalf of patients.
Ensure accurate documents are present in the medical chart.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document cancellations in patient charts.
Provide general administrative support, including filing charts and forms.
Keep the lobby neat and orderly and maintain supplies of forms and office supplies needed for daily activities.
Protect patient confidentiality and comply with state, federal, and HIPAA requirements regarding patient records.
Complete other duties as requested or assigned.