Patient Services Coordinator I
About The Position
The Patient Services Coordinator I delivers patient-centered customer service and supports IBJI teams. The role is responsible for accurate patient registration, effective scheduling, and office duties that contribute to a positive patient experience and team environment while supporting company goals. The position works in a fast-paced office and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful and may involve interactions with angry or upset people. The schedule is Monday through Friday, with occasional Saturdays as needed. The role requires a flexible schedule to meet changing scheduling demands and practice needs.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a customer service role.
- Availability to work a flexible schedule to meet changing scheduling demands and practice needs.
- Ability to work in a fast-paced office with frequent contact with physicians, staff, patients, and the public, including interactions that may be stressful or involve upset people.
- Ability to stand or sit for extended periods; use hand dexterity for office machines, calculators, or keyboards; stoop, bend, or reach for files and supplies; wear a headset; move to complete errands or deliveries; and view a computer monitor.
Nice To Haves
- Medical office experience preferred.
- EHR experience; Epic experience preferred.
Responsibilities
- Welcome patients and visitors and provide a high-quality customer service experience.
- Prepare paperwork to support efficient operations and excellent customer service.
- Answer general inquiries.
- Schedule appointments.
- Handle phone reception, patient triage, and escalation to appropriate staff.
- Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about required documents.
- Perform patient check-in and check-out procedures.
- Manage patient charts.
- Collect and post patient responsibility payments, including copays and deductibles.
- Verify insurance and manage referrals as required.
- Maintain a clean and safe work environment.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Long- and short-term disability
- 401(k) program with company match
- Profit sharing
- Wellness program
- Health savings accounts
- Flexible savings accounts
- ID protection plan
- Accident, critical illness, and hospital benefits
- Paid holidays
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
