Patient Care Coordinator

Golden State Dermatology • Walnut Creek, CA

20d • $28 - $38

About The Position

The Patient Care Coordinator for Dr. Rahul Seth at Golden State Plastic Surgery guides surgical and cosmetic patients from their first consultation through recovery and follow-up. The role is part of a small, close-knit team in a collaborative, patient-centered environment with modern facilities and clinical support. The home base is Walnut Creek, California, with travel to San Francisco two days per month.

The coordinator serves as patients’ primary point of contact, explains recommended procedures and related risks, alternatives, recovery timelines, and expectations, and coordinates appointments across offices and surgical facilities. The role also supports insurance verification and authorizations, prepares detailed price quotes, ensures pre-operative documentation and clearances are complete, and coordinates post-operative instructions and communication.

Requirements

• Demonstrate meticulousness, dependability, follow-through, and ownership of work.
• Communicate proactively and work collaboratively with surgeons, nurses, and staff.
• Communicate warmly and respectfully during sensitive conversations, including with transgender and nonbinary patients.
• Use an educational, ethical, and consultative approach when helping patients make decisions.
• Be highly organized and able to manage many patients at different stages of care using medical record and technology solutions.
• Be able to travel between Walnut Creek and San Francisco two days per month.

Nice To Haves

• Experience in plastic surgery, dermatology, aesthetics, or healthcare is strongly preferred.
• Experience with EMR systems such as ModMed EMA or eClinicalWorks is a plus.

Responsibilities

• Serve as the primary point of contact for surgical and cosmetic patients, building relationships from consultation through recovery.
• Explain recommended procedures, alternatives, risks, recovery timelines, and post-surgical expectations to patients.
• Schedule surgeries, pre-operative appointments, and post-operative follow-ups across offices and surgical facilities.
• Verify insurance coverage and help obtain authorizations; help patients understand costs and payment expectations.
• Prepare clear, detailed surgical price quotes covering fees, timelines, and financing options.
• Coordinate with clinical staff to ensure pre-operative documentation, consents, and clearances are complete and on time.
• Coordinate post-operative instructions, follow-up visits, and ongoing patient communication.
• Travel between the Walnut Creek home base and San Francisco two days per month.

Benefits

• 40% off products and procedures, plus free annual injectable events.
• Comprehensive medical, dental, and vision benefits.
• Company-paid short- and long-term disability and life insurance.
• Safe Harbor 401(k) with up to a 4% match.
• PTO accruing from the first day, plus 9 paid holidays for employees working over 20 hours per pay period.
• Flexible spending accounts and commuter benefits.
• Employee Assistance Program (EAP) counseling.
• Pet insurance.
• Discounts on theme parks, attractions, hotels, concerts, and movie tickets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed