Patient Care Coordinator
Beltone•Carlisle, PA
•$42,500 - $45,000•Onsite
About The Position
The Patient Care Coordinator performs routine daily office duties while interacting with patients and serves as the face and voice of the hearing aid clinics. The role supports patients in improving their quality of life and works with the Hearing Care Practitioner to help maintain clinic operations.
Requirements
- High school diploma or GED equivalent.
- Ability to type.
- Knowledge of administrative processes and systems, including Google Drive, Google Docs, and Google Sheets, and ability to manage related files.
- Detail-oriented with excellent organizational skills and discretion when handling confidential patient records.
- Ability to multitask effectively and confidently.
- Enjoy interacting with senior patients.
- Engaging, outgoing personality.
- Comfort making limited outgoing marketing calls.
- Ability to pass a criminal background check.
- Effective verbal and written communication skills in English.
Nice To Haves
- Two or more years of data entry or administrative experience in a healthcare office setting.
- Two or more years of customer service experience.
- Bilingual Spanish skills.
- Medical coding and billing experience.
Responsibilities
- Greet patients as they enter the clinic.
- Answer telephone calls, take messages, transfer calls, and confirm appointments.
- Collect detailed demographic information.
- Schedule patient appointments.
- Establish and maintain physical patient files in accordance with HIPAA rules and regulations.
- Enter data and maintain electronic patient files in the CRM system.
- Make outgoing warm marketing calls to patients who have not visited the clinic recently.
- Use computer software to create spreadsheets, manage databases, and prepare reports, documents, and presentations.
- Process, file, and track patient insurance benefit claims, including workers' compensation claims.
- Work with the Hearing Care Practitioner to maintain clinic orderliness and cleanliness.
- Obtain patient billing information and process payments.
- Perform duties using knowledge of medical terminology and clinic procedures.
Benefits
- Eligibility for a monthly bonus program.
- Paid time off after 90 days.
- Paid major holidays.
- QSEHRA medical reimbursement program.
- Paid training and professional development support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
