Patient Care Coordinator

Benchmark Physical Therapy • Duluth, GA

3h • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support daily clinic operations in Duluth, Georgia. This entry-level office role supports clinic growth by carrying out practice management and patient intake processes in collaboration with the Clinic Director. The coordinator helps maintain efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The position involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an inviting and organized front office. It also includes managing clinic schedules, documents, deposits, inventory, and non-clinical documentation, as well as completing required training and compliance activities.

This is a full-time position with normal business hours Monday through Friday and a minimum expectation of 40 hours per week. Attendance at some evening or weekend special events and additional hours may be required. The role is primarily sedentary and takes place indoors, with frequent computer and office-equipment use and regular communication with associates and patients.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations as applicable.
• Ability to work a minimum of 40 hours per week during normal business hours Monday through Friday, and to attend some evening or weekend special events or work additional hours as needed.
• Ability to sit for extended periods, with the ability to alternate with standing as needed.
• Ability to communicate constantly with associates and hear and speak accurately to exchange information.
• Ability to frequently operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines.
• Ability to perform repetitive typing and constantly view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately.
• Ability to occasionally walk, stand, and push, pull, lift, or carry 0–20 pounds.
• Ability to rarely crawl, crouch, kneel, stoop, climb stairs or ladders, reach above shoulder height, or lift under 10 pounds from waist to shoulder.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide customer service and create an inviting clinic atmosphere.
• Make welcome calls.
• Monitor and influence arrival rates by creating a positive customer experience.
• Manage the schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Greet clinic visitors in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a personally meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED