Patient Care Coordinator

Specialty1 Partners•Hoffman Estates, IL

7h•Onsite

About The Position

Daniel Chin DDS & Associates - Hoffman is seeking a Patient Care Coordinator for its busy specialty dental practice. The role handles administrative and front-office duties to provide a positive experience for patients and visitors, and supports the Chicago location as needed. The coordinator helps make patients feel comfortable and valued, provides accurate information, addresses complaints, and assists with other office responsibilities as needed. The position is part of a collaborative specialty dental care team. The practice describes a culture that values employees from all backgrounds, supports continuous learning, and seeks to support team members at work and in their personal lives.

Requirements

At least 1 year of experience as a front-office representative or in a similar role.
Familiarity with office machines such as fax machines and printers.
Strong communication and people skills.
Good organizational and multitasking abilities.
Problem-solving skills.
Customer-service orientation.
High school diploma.
Desire to help patients.
Ability to sit and stand for extended periods.
Ability to operate standard office equipment.
Ability to assist patients safely in and out of chairs or treatment areas.
Ability to maintain clinical positioning for extended periods.
Ability to work around medical equipment and instruments.
Ability to adhere to OSHA and infection-control standards.
Ability to perform repetitive hand and wrist movements.
Ability to respond quickly in emergency situations.

Responsibilities

Welcome patients to the dental office and make a positive first impression.
Maintain accurate patient records and keep records and files up to date.
Answer incoming calls, redirect calls, or take messages.
Check, sort, and forward emails.
Keep the front desk tidy, presentable, and stocked with necessary materials.
Travel to the Hoffman Estates and Chicago locations as needed.
Help facilitate or coordinate other office responsibilities as needed.
Provide accurate information and address complaints so patients and visitors feel comfortable and valued.