Patient Care Coordinator

MyMichigan Health • West Branch Township, MI

7h • Onsite

About The Position

This position serves as a resource to the Breast Health Program and is responsible for the patient flow throughout the breast care continuum. This involves tracking and facilitating the scheduling of different modality breast imaging and biopsies, and other related breast procedures. The coordinator is responsible for obtaining and reviewing provider orders for accuracy of protocol and diagnosis, monitoring compliance and follow up imaging, data collection and extrapolation, answering phones calls, taking messages and relaying them appropriately, and miscellaneous errands such as delivery of images, supplies, reports, obtaining priors imaging/reports etc. throughout the medical center. This position is also responsible for proper documentation with patients and provider offices to ensure efficient communication. Acts as a liaison between the breast cancer nurse navigator, provider offices, and MyMichigan Health scheduling. Works with imaging staff to ensure proper scheduling on the grid and maintains grid changes per volumes. Appropriate routing of paperwork and requisition for patient care is essential. Solely responsible for the clerical management of the breast cancer risk assessment program. This position works independently without direct supervision.

Requirements

• High School Diploma or GED required.
• Basic knowledge of personal computer including data entry into Microsoft OfficeSuite/PowerPoint/Excel/Word needed to establish record keeping systems and generate reports.
• Organizational and time management skills needed to prioritize daily workload.
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Mandatory tuberculosis (TB) testing must be done as requested.
• Mandatory Occupational Safety and Health Administration (OSHA) training must be done annually according to the Exposure Control Plan.
• Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.

Nice To Haves

• Knowledge of radiology practices, policies, and procedures and medical terminology as normally acquired through 1-year experience working in a Medical Center or similar setting preferred.

Responsibilities

• Works independently to monitor compliance of additional breast imaging tests, biopsies, and referrals through dashboards or appropriate work ins.
• Coordinates patient flow throughout the breast care continuum by pre-registering and scheduling patient appointments. Obtaining accurate orders for testing by verifying diagnosis and protocol.
• Collects data and generates statistical reports outlining patient demographics, volumes, and referral trends. Maintains the imaging department grids to ensure efficiency to the department for breast scheduling.
• Performs appropriate tasks on computer systems including order entry and PACS image management.
• Transports resources throughout medical center as needed.
• Process telephone calls for messages; transport needs, prep instructions, and service coordination with appropriate follow through.
• Problem resolution, trouble shooting of systems and processes, training others, and maintaining skills.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED