Patient Care Coordinator

Benchmark Physical Therapy • Salem, OR

13d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in West Salem, Oregon. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The position involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, managing schedules and documentation, and helping create an inviting clinic atmosphere. The coordinator also monitors inventory, manages deposits and caseload-related reporting, participates in required training, and completes quarterly compliance training.

This is a full-time position with a minimum expectation of 40 hours per week, operating during normal business hours Monday through Friday. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with regular computer and office-equipment use and occasional light physical tasks.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform sedentary work, including extended sitting with the ability to alternate to standing as needed.
• Ability to communicate with associates and hear and speak accurately to exchange information.
• Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines, using gross and fine manipulation.
• Ability to type repetitively and constantly view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately in varied situations.
• Ability to occasionally walk, stand, push or pull 0–20 pounds, and lift or carry 0–20 pounds from floor to waist.
• Ability to rarely crawl, crouch, kneel, stoop, climb stairs or ladders, reach above shoulder height, or lift under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patients’ insurance coverage.
• Collect patient payments and all money due at the time of service; manage deposits.
• Convert referrals into evaluations and schedule patient visits.
• Make welcome calls and provide customer service that helps create an inviting clinic atmosphere.
• Monitor and influence patient arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseload, discharge candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front-office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED