Patient Care Coordinator

Benchmark Physical Therapy • Dahlonega, GA

12d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Dahlonega, Georgia. This entry-level office role maintains the clinic’s daily operations and supports clinic growth by carrying out practice management and patient intake processes in collaboration with the Clinic Director. The position supports Upstream Rehabilitation’s mission, vision, and values and requires strong customer service, multitasking, and computer skills.

The Patient Care Coordinator welcomes patients and visitors, schedules referrals and patient visits, verifies insurance coverage, collects payments, and helps maintain an organized, inviting clinic. The role also manages scheduling, documents, deposits, clinic inventory, and various patient and insurance reports, and includes required training and quarterly compliance training.

This is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The position is primarily sedentary and performed indoors, with regular use of computers and office equipment.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform sedentary work and the physical functions described, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage.
• Collect all money due at the time of service and manage deposits.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED