Patient Care Coordinator

Alpha Aesthetics Partners•Greensboro, NC

12d

About The Position

The Patient Care Coordinator supports client service and clinic operations by welcoming clients, managing communications and appointments, handling administrative tasks, maintaining the reception area, coordinating with clinic staff, and assisting with marketing activities.

Requirements

Previous experience in a front desk, administrative, or customer service role.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to multitask and remain calm under pressure.
Friendly and professional demeanor with a passion for delivering exceptional client experiences.

Nice To Haves

Experience in the medical or aesthetics field.

Responsibilities

Greet clients upon arrival and help them feel welcomed and comfortable.
Respond promptly and professionally to phone calls, emails, and online inquiries.
Schedule appointments and manage the clinic calendar.
Check clients in and out, process payments, and handle billing inquiries.
Maintain accurate client records in the clinic’s management software.
Monitor office supply and treatment product inventory and assist with restocking.
Keep the reception area and waiting room clean, organized, and stocked with promotional materials and refreshments.
Coordinate communication and operations with medical and aesthetics staff.
Educate clients about services, promotions, and loyalty programs.
Assist with social media and marketing campaigns, including creating posts or managing engagement.