Radiology/Patient Care Coordinator

Melissa Memorial Hospital•Holyoke, CO

2d•$17 - $23•Onsite

About The Position

The Radiology/Patient Care Coordinator supports the imaging, lab, and nursing departments through clerical work, scheduling, patient-flow coordination, reporting, data entry, and patient phone calls. The position also backs up patient registration and performs scanning, copying, prior authorization, and other business functions as needed. The coordinator schedules imaging and lab appointments, contacts patients with reminders and follow-up calls, transfers images and reports to other facilities, retrieves reports and data, and enters information into spreadsheets and the hospital’s Electronic Health Record. Registration duties include greeting and registering patients for admissions, outpatient visits, and emergency care; collecting and verifying patient, insurance, and physician-order information; and, as needed, verifying coverage, collecting payments, providing cost estimates, and processing Hospital Discounted Care applications. The role provides customer service to patients, families, and healthcare providers; responds to inquiries; monitors the waiting room and communicates delays; and prepares admission, discharge, and educational packets. It must follow HIPAA and hospital procedures for confidentiality, financial assistance, emergency registration, and consent forms. Other duties may be assigned based on hospital needs. This is a full-time, day-shift position at Melissa Memorial Hospital in Holyoke, Colorado. The schedule is Monday through Friday, with potentially variable daytime hours. Work is performed in a clinic/hospital setting with frequent interruptions and customer contact, and may involve exposure to emergencies or trauma situations. The role requires extended sitting at times, walking, climbing stairs, and exerting up to 20 pounds of force occasionally.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a healthcare or customer service setting.
Basic understanding of medical insurance, billing, and HIPAA regulations.
Proficiency in Microsoft Office and computer skills.
Strong communication, organizational, and interpersonal skills.

Nice To Haves

Bilingual ability, such as Spanish/English, is highly preferred.
Experience in a hospital or clinic setting.
Familiarity with medical terminology.
Previous healthcare or medical-record experience.
Associate degree or higher.

Responsibilities

Schedule imaging and/or lab appointments and place patient reminder calls.
Transfer images, reports, and data to other facilities; retrieve reports and data; and enter data into spreadsheets.
Make patient follow-up calls and answer phones when the nurses’ station is unoccupied or busy.
Prepare admission, discharge, and educational packets, and photocopy charts, records, and documents as needed.
Back up patient registration by greeting and registering patients for admissions, outpatient visits, and emergency care.
Obtain and verify patient identification, demographic information, insurance details, and physician orders.
Verify insurance eligibility and benefits as needed; collect co-pays and deductibles and provide cost estimates as needed.
Screen and process applications for Hospital Discounted Care.
Enter patient information into the hospital’s EHR and ensure registration records are complete and accurate for billing and compliance.
Provide customer service and respond to patient inquiries about registration, insurance, and hospital policies.
Monitor the waiting room, help ensure patient comfort, and communicate delays.
Follow HIPAA and hospital policies for privacy and confidentiality, as well as procedures for financial assistance, emergency registrations, and consent forms.
Perform scanning, copying, prior authorization, and other business functions as needed.
Support the hospital’s vision and mission, work effectively with the team, treat customers respectfully, remain flexible, suggest solutions, and report compliance issues.