Radiology/Patient Care Coordinator

Melissa Memorial Hospital•Holyoke, CO

1d•Onsite

About The Position

The Radiology/Patient Care Coordinator supports the imaging, lab, and nursing departments through clerical work, appointment scheduling, patient-flow coordination, report and data handling, and patient phone calls. The role also provides backup for patient registration and other business functions, including scanning, copying, and prior authorization as needed. The coordinator schedules imaging and/or lab appointments, makes reminder and follow-up calls, transfers images, reports, and data to other facilities, retrieves information, answers calls when the nurses’ station is unoccupied or busy, and prepares admission, discharge, and education packets. Registration responsibilities include greeting and registering patients for hospital admissions, outpatient visits, and emergency care; collecting and verifying identification, demographic, insurance, and physician-order information; and entering accurate records into the hospital EHR. As needed, the role verifies insurance eligibility and benefits, collects patient payments, provides cost estimates, and processes applications for Hospital Discounted Care. The position provides courteous service to patients, families, and healthcare providers; responds to questions about registration, insurance, and hospital policies; monitors the waiting room and communicates delays; and follows HIPAA and hospital policies on privacy and confidentiality. The coordinator follows procedures for financial assistance, emergency registrations, and consent forms, reports compliance issues as required, and may take on other duties based on hospital needs. Employees are expected to support the hospital’s mission and values, work effectively with others, treat customers respectfully, remain flexible, and help identify problems and solutions. The work is performed in a clinic and hospital setting and may involve interruptions, customer contact, or exposure to emergencies or trauma situations. The schedule is Monday through Friday during the day, with potentially variable daytime hours. The job may require prolonged sitting, walking, climbing stairs, and exerting up to 20 pounds of force occasionally. Work involves computer systems, phones, scanners, and standard office equipment. The position remains open until filled, with applications reviewed on a rolling basis.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a healthcare or customer service setting.
Basic understanding of medical insurance, billing, and HIPAA regulations.
Proficiency with Microsoft Office and computer skills.
Strong communication, organizational, and interpersonal skills.

Nice To Haves

Bilingual ability, such as Spanish and English, preferred due to the patient population.
Experience in a hospital or clinic setting.
Familiarity with medical terminology.
Previous healthcare or medical-record experience.
Associate degree or higher.

Responsibilities

Schedule imaging and/or laboratory appointments.
Make patient reminder and follow-up phone calls.
Transfer images, reports, and data to other facilities; retrieve reports and data.
Answer phone calls when the nurses’ station is unoccupied or busy.
Prepare admission, discharge, and educational packets.
Photocopy charts, records, and other documents as needed.
Back up patient registration, scanning, copying, prior authorization, and other business functions as needed.
Greet and register patients for admissions, outpatient visits, and emergency care.
Obtain and verify patient identification, demographic information, insurance details, and physician orders.
Verify insurance eligibility and benefits as needed; collect co-pays and deductibles and provide cost estimates as needed.
Screen and process applications for Hospital Discounted Care.
Accurately enter patient information into the hospital EHR and ensure registration records are complete and accurate for billing and compliance.
Respond to patient inquiries about registration, insurance, and hospital policies.
Monitor the waiting room, support patient comfort, and communicate delays.
Follow HIPAA and hospital policies on privacy and confidentiality, and follow procedures for financial assistance, emergency registrations, and consent forms.
Report compliance issues as designated in the hospital Compliance Program.
Support the hospital’s mission and vision, work successfully as part of a team, treat customers respectfully, remain flexible, and participate in identifying problems and solutions.
Perform other duties as assigned based on hospital needs.