Patient Care Coordinator
About The Position
WellBe’s Physician Led Advanced Geriatric Care Program provides care for frail, poly-chronic, and elderly Medicare Advantage patients, bringing care to patients across settings including the home, hospital, skilled nursing facility, and assisted living. Its teams partner with patients’ primary care physicians to provide geriatric medical care and social support and coordinate care across the continuum. The Patient Care Coordinator is part of a home-based care team serving patients with chronic and acute illnesses or injuries. The role handles patient communications, appointment and diagnostic-test coordination, record maintenance, and engagement with patients who are not currently engaged in care. The coordinator works collaboratively with an interdisciplinary medical team and contributes accurate information to patient records. The work environment is four days in the office and one day working from home. No travel is required.
Requirements
- High school graduate or GED.
- At least 2 years of experience working for a healthcare practice or hospital.
- High level of professionalism.
- Strong critical-thinking skills.
- Strong customer-centric focus and service skills.
- Strong computer skills, including Word, Excel, and PowerPoint.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Ability to lift up to 20 pounds; patient moving, lifting, or transferring may involve lifting up to 50 pounds and assisting with weights over 100 pounds.
- Ability to stand for extended periods.
- Fine motor skills and visual acuity.
Nice To Haves
- Medical Assistant (MA) certification.
- EMR documentation experience.
Responsibilities
- Update and maintain digital client records and assist with transitioning hard-copy records to digital format.
- Act as a community resource for patients.
- Conduct patient scheduling, registration, and eligibility verification.
- Manage patient medical records as appropriate and ensure appropriate patient information is recorded in the EMR.
- Answer patient phone calls and emails, make outgoing calls, prioritize patient concerns, and answer non-clinical questions about processes.
- Schedule and coordinate WellBe provider visits, tests, specialist appointments, and social resources.
- Provide positive customer service and treat patients and staff with respect.
- Prioritize urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage patients who are not engaged.
- Collaborate with the interdisciplinary team and participate in regularly scheduled team meetings.
- Support APCs in panel management and quality-of-care efforts, including HEDIS.
- Complete next-day visit chart preparation.
- Use reporting to help providers track, meet, and exceed team goals.
- Perform other tasks needed to accomplish team objectives and goals.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
