Patient Care Coordinator - Front Desk | No Nights, On-Call or Weekends!

CPIhealth•Louisville, KY

18d•Onsite

About The Position

CPIhealth is a multidisciplinary chronic pain care provider with state-of-the-art facilities and a collaborative environment. The Patient Care Coordinator – Front Desk supports patients and daily operations at the company’s surgical center in Louisville, Kentucky. The role involves greeting and assisting patients, scheduling appointments, maintaining records, handling patient accounts and payments, supporting communications, and helping keep the patient experience safe, professional, and on schedule. The coordinator also supports office inventory, equipment, mail, visitor sign-in, and electronic health record documentation. The position is listed as full-time, with a schedule of 30–32 hours per week. The posting emphasizes that there are no nights, on-call shifts, or weekends.

Requirements

High school diploma or equivalent.
At least 1 year of recent front desk experience in a medical setting.
Stable work history.
Exceptional customer service skills.
Ability to multitask, solve problems, and prioritize tasks according to urgency.
Friendly and professional demeanor.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and desire to be a team player.
Excellent organizational, oral, and written communication skills.
Exceptional attention to detail, with emphasis on accuracy and efficiency.

Nice To Haves

Knowledge of medical terminology and the medical environment.
Knowledge of insurance.

Responsibilities

Greet and assist patients, schedule appointments, and maintain records.
Protect confidential medical, personal, and financial information and patients’ rights.
Verify insurance and obtain, record, and update personal and financial information at each visit.
Inform patients about outstanding balances and collect outstanding funds, co-pays, and patient receipts.
Answer general questions about clinic procedures and communicate professionally with patients.
Use appropriate customer service skills and proactive communication when interacting with patients.
Respond to emergencies and assist ill, distressed, or distraught patients as needed.
Maintain the patient waiting area and explain relevant patient policies while preserving patient safety and dignity.
Help keep appointments on schedule by notifying providers and support staff of arrivals, reviewing service delivery against the schedule, and advising providers of delays.
Support management of phone calls within the ambulatory surgery center.
Arrange taxis or contact family members for transportation when necessary.
Ensure vendors and visitors sign in and wear appropriate identification.
Handle incoming cash, checks, and credit card receipts until they are balanced and deposited by a manager or designee.
Open and sort office mail when needed and deliver outgoing mail to the post office at the end of the day.
Scan received paper records into the appropriate patient chart in the electronic health record.
Maintain office inventory and equipment by monitoring stock, anticipating and ordering supplies, expediting orders, verifying receipt, and scheduling equipment service and repairs.
Demonstrate CPIhealth values—patient-centered care, nurturing, teamwork, integrity, and innovation—in every encounter.
Contribute to team efforts and perform other duties as assigned to support CPIhealth’s mission, values, and strategies.