Patient Care Coordinator / Front Desk - No Evenings, Holidays or Weekends!
About The Position
Nura Pain Clinic is hiring a Patient Care Coordinator for its Coon Rapids location. The position handles patient registration and verification of information, directs incoming calls to the appropriate location or person, and schedules future appointments. It also provides professional customer service to patients and visitors and helps create a positive experience at the clinic. The coordinator maintains patient records and confidentiality, verifies insurance, updates patient account information, collects co-pays and outstanding balances, and processes receipts. Additional duties include supporting clinic operations, keeping the waiting area and office supplies in order, monitoring appointment flow, responding to patient needs and emergencies, handling visitor sign-in, processing records and mail, and managing incoming payments until they are balanced and deposited. The role works with patients, providers, staff, vendors, and visitors while demonstrating Nura’s values of patient-centered care, nurturing, teamwork, integrity, and innovation. The schedule is Monday through Thursday, 6:00 a.m. to 4:30 p.m. The posting states there are no evenings, holidays, or weekends.
Requirements
- Previous related experience is required.
- Strong organizational, judgment, communication, and analytical skills.
- Ability to multitask and manage multiple priorities under pressure.
- Cooperative and professional conduct toward patients, peers, providers, management, and visitors.
- Ability to promote a favorable facility image with patients, providers, insurance companies, and the general public.
- Ability to contribute independently and in a team environment while providing excellent customer service.
- Evidence of leadership qualities, including contributing to department improvement and participating in committees or task forces.
- Working knowledge of Microsoft Office.
Nice To Haves
- Experience with EMR, preferably NextGen.
Responsibilities
- Greet and assist patients, schedule appointments, and maintain records.
- Maintain confidentiality of patients’ medical, personal, and financial information.
- Follow operational policies and procedures and report changes that may be needed.
- Verify insurance and obtain, record, and update patient personal and financial information at each visit.
- Inform patients about outstanding balances and collect outstanding funds and co-pays; create receipts.
- Answer general questions about clinic procedures and communicate professionally with patients.
- Respond to emergencies and assist ill or distressed patients, including arranging transportation when necessary.
- Maintain the patient waiting area.
- Monitor office inventory and equipment, order and receive supplies, and schedule equipment service or repairs.
- Demonstrate Nura’s values and explain relevant patient policies while maintaining patient safety and dignity.
- Help keep appointments on schedule by notifying providers and support staff of arrivals, reviewing service delivery against the schedule, and communicating delays.
- Ensure vendors and visitors sign in and wear appropriate identification.
- Safeguard incoming cash, checks, and credit card receipts until they are balanced and deposited by a manager or designee.
- Open and sort office mail when needed and deliver outgoing mail to the post office at the end of the day.
- Scan paper records into the appropriate patient chart in the EHR.
- Contribute to team efforts and perform other duties as assigned to support Nura’s mission, values, and strategies.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
