Patient Care Coordinator / Front Desk - No Evenings, Holidays or Weekends!

Nura • Coon Rapids, MN

5d • Onsite

About The Position

Nura Pain Clinic is hiring a Patient Care Coordinator for its Coon Rapids location. The position works Monday through Thursday, 6:00 a.m. to 4:30 p.m. It supports patient registration, verifies patient and insurance information, directs incoming calls, and schedules future appointments. The coordinator helps create a positive company image by providing excellent customer service and ensuring a desirable visit for patients and visitors.

The role includes greeting and assisting patients, maintaining confidential patient records, updating personal and financial information, collecting co-pays and outstanding balances, issuing receipts, and answering general questions about clinic procedures. It also involves maintaining the waiting area and office supplies, coordinating patient flow and communicating delays, assisting patients in distress, managing visitor sign-in, handling incoming payments until they are balanced and deposited, processing mail when needed, and scanning paper records into the electronic health record. The coordinator demonstrates Nura’s values of patient-centered care, nurturing, teamwork, integrity, and innovation, and performs other duties as assigned.

Requirements

• Previous related experience is required.
• Strong organizational, judgment, communication, and analytical skills.
• Ability to multitask and manage multiple priorities under pressure.
• Cooperative and professional behavior toward patients, peers, providers, management, and visitors.
• Ability to promote a favorable facility image with patients, providers, insurance companies, and the general public.
• Ability to contribute independently and in a team environment while providing excellent customer service.
• Evidence of leadership qualities, including contributing to departmental improvement and participating in committees or task forces.
• Working knowledge of Microsoft Office.

Nice To Haves

• Experience with EMR, preferably NextGen.

Responsibilities

• Greet and assist patients, schedule appointments, and maintain records.
• Protect the confidentiality of patients’ medical, personal, and financial information.
• Follow policies and procedures, maintain operations, and report needed changes.
• Verify insurance and obtain, record, and update patient personal and financial information at each visit.
• Inform patients about outstanding balances and collect outstanding funds and co-pays; create receipts.
• Answer general questions about clinic procedures and communicate professionally with patients.
• Respond to emergencies and assist ill or distressed patients, including arranging transportation by contacting taxis or family members when necessary.
• Maintain the patient waiting area.
• Monitor business office inventory, order and expedite supplies, verify deliveries, and schedule equipment service and repairs.
• Demonstrate Nura’s values and explain relevant patient policies while maintaining patient safety and dignity.
• Keep appointments on schedule by notifying providers and support staff of patient arrivals, reviewing service delivery against the schedule, and communicating delays.
• Ensure vendors and visitors sign in and wear appropriate identification.
• Safeguard incoming cash, checks, and credit card receipts until balanced and deposited by a manager or designee.
• Open and sort office mail when needed and deliver outgoing mail to the post office at the end of the day.
• Scan paper records into the appropriate patient chart in the electronic health record.
• Contribute to team efforts and perform other duties as assigned to support Nura’s mission, values, and strategies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed