Patient Care & Front Desk Coordinator

Flourish Research•Denver, CO

12d•Onsite

About The Position

The Patient Care & Front Desk Coordinator supports daily clinic operations and helps ensure a seamless patient experience at Valkyrie Clinical Trials’ Denver site. The role combines front desk duties, patient scheduling, administrative support, and clinical research assistance while maintaining compliance with GCP, IRB, HIPAA, and clinic requirements. The coordinator serves as a key point of contact for patients, study participants, sponsors, and internal teams. This position is onsite in Denver, Colorado, Monday through Friday, for 40 hours per week on the day shift. It reports to the Supervisor, Patient Care & Front Office or other site management. The role may require local travel and occasional overtime.

Requirements

High school diploma or equivalent.
1–3+ years of related administrative support experience.
Excellent oral and written communication skills, with the ability to communicate professionally in person, in writing, and by phone.
Ability to collaborate and align with internal and external stakeholders.
Excellent customer service skills for both interdepartmental and intradepartmental interactions.
Professionalism, confidentiality, and sound decision-making.
Ability to manage high-volume calls, messages, call routing, and follow-up communications.
Ability to maintain accurate and timely records and documentation.
Ability to communicate clearly with patients and visitors, provide instructions, answer questions, and complete required processes.
Strong computer skills, including Office 365 products.
Ability to learn and comply with company policies and procedures.
Ability to work independently and as part of a team.
Ability to demonstrate Flourish Research’s core values.
Flexibility and ability to multitask and prioritize competing demands.
Ability to lift 35 pounds and occasionally more than 35 pounds.
Manual dexterity to operate a computer, telephone, copier, fax machine, and other office equipment.

Nice To Haves

Experience providing customer-facing support in a high-volume clinical or healthcare environment.

Responsibilities

Coordinate front desk operations, greet and check in patients, study participants, and visitors, and answer and route incoming phone calls.
Complete patient registration, obtain required documentation, and guide patients through intake.
Collect, review, and verify patient information, insurance coverage, and required documentation.
Coordinate, schedule, and follow up on patient appointments; communicate schedule updates with providers and ancillary departments; and monitor provider schedules and clinic calendars.
Serve as a liaison among patients, physicians, and study coordinators to support clear communication.
Assist with clinic flow, timely patient throughput, and issue resolution.
Communicate with internal teams, imaging centers, billing, administration, and external partners in a professional and timely manner.
Support monitor visit logistics, including check-ins, room assignments, and maintaining a weekly schedule of in-office monitor visits.
Perform documentation and data entry in the EMR and internal systems.
Distribute mail, manage faxes, and maintain organized clinical and regulatory files.
Order, track, and restock snacks and office supplies.
Maintain patient and study-related confidentiality and comply with HIPAA, GCP, clinic policies, and Flourish Research SOPs and procedures.
Represent Flourish Research professionally and courteously in interactions with sponsors, physicians, participants, employees, contractors, and others.
Perform duties in a timely and cost-effective manner, meet established deadlines, and assist with training staff as needed.
Complete additional duties as assigned or required by management.