Patient Care & Front Desk Coordinator

Flourish Research•Denver, CO

13d•$22 - $26•Onsite

About The Position

The Patient Care & Front Desk Coordinator supports daily clinic operations and helps ensure a seamless patient experience at Valkyrie Clinical Trials’ Denver site. The role combines front desk duties, patient scheduling, administrative support, and clinical research assistance while maintaining compliance with GCP, IRB, HIPAA, and clinic policies. The coordinator serves as a key point of contact for patients, study participants, sponsors, and internal teams. This is an onsite position in Denver, Colorado, working Monday through Friday on a day shift for 40 hours per week. The position is non-exempt and pays $22–$26 per hour, depending on experience. Local travel may be required, and occasional overtime may be needed. The role reports to the Supervisor, Patient Care & Front Office or other site management.

Requirements

High school diploma or equivalent.
1–3+ years of related administrative support experience.
Excellent oral and written communication skills, including the ability to communicate clearly and professionally in person, in writing, and by phone.
Ability to collaborate and align with internal and external stakeholders.
Excellent customer service skills for both interdepartmental and intradepartmental interactions.
Professionalism, confidentiality, and sound decision-making.
Ability to manage high-volume calls, messages, call routing, and follow-up communications.
Ability to maintain accurate and timely records and documentation.
Ability to communicate effectively with patients and visitors, provide clear instructions, answer questions, and complete required processes.
Excellent computer skills, including Office 365 products.
Ability to learn and demonstrate compliance with company policies and procedures.
Ability to work independently and as part of a team.
Ability to demonstrate Flourish Research’s core values consistently.
Flexibility and ability to multitask and prioritize competing demands.
Ability to work in a sometimes stressful environment with frequent interactions, interruptions, multiple calls and inquiries, and potentially emotional situations.
Ability to properly lift 35 pounds and occasionally more than 35 pounds.
Manual dexterity to operate a computer, telephone, copier, fax machine, and other necessary office equipment.

Nice To Haves

Experience providing customer-facing support in a high-volume clinical or healthcare environment is strongly preferred.

Responsibilities

Greet and check in patients, study participants, and visitors; answer and route incoming phone calls promptly and professionally.
Complete patient registration, obtain required documentation, and guide patients through intake.
Collect, review, and verify patient information, insurance coverage, and required documentation for accuracy and completeness.
Coordinate, schedule, and follow up on patient appointments to support efficient scheduling and minimize conflicts.
Communicate schedule updates with providers and ancillary departments, and monitor provider schedules and clinic calendars.
Serve as a liaison among patients, physicians, and study coordinators to support seamless communication.
Assist with clinic flow, timely patient throughput, and issue resolution.
Communicate professionally and promptly with internal teams, imaging centers, billing, administration, and external partners.
Support monitor visit logistics as needed, including check-ins, room assignments, and maintaining a weekly schedule of in-office monitor visits.
Complete documentation and data entry in the EMR and internal systems.
Distribute mail, manage faxes, and maintain organized clinical and regulatory files.
Order, track, and restock snacks and office supplies.
Uphold patient confidentiality and comply with HIPAA, GCP, clinic policies, and applicable Flourish Research SOPs, policies, and procedures.
Meet deadlines established by Flourish Research SOPs, policies, and procedures.
Represent Flourish Research professionally and courteously in verbal, written, and in-person interactions.
Maintain confidentiality of information related to patients, study participants, protocols, and contracted entities.
Perform duties in a time- and cost-effective manner.
Assist with training other staff as needed.
Perform additional duties as assigned or required by management.