Patient Care Coordinator I - Immunotherapy

Fred Hutchinson Cancer Center•Seattle, WA

19d•Hybrid

About The Position

The Patient Care Coordinator I is a member of a dynamic team and serves as a professional liaison for patients and families, care providers, other Fred Hutch departments, and Alliance members. The role uses critical thinking and multiple computer systems to coordinate complex scheduling requests, support continuity of care, and help patients transition smoothly between care settings. The coordinator builds trusted relationships with patients and assists with individual needs related to their care. The position is 1.0 FTE (40 hours per week), Monday through Friday, 7:30 a.m. to 4:00 p.m. It offers a partially onsite and partially remote work arrangement, with onsite work at Fred Hutch’s Main Campus in Downtown Seattle/South Lake Union. Fred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and research focused on cancer and infectious diseases. Its clinical and research teams work to discover new treatments and cures. The organization values collaboration, compassion, determination, excellence, innovation, integrity, and respect, and emphasizes learning across differences and similarities.

Requirements

High school diploma or equivalent.
Ability to work independently and organize and prioritize concurrent responsibilities and demands.
Ability to communicate clearly and concisely verbally, in person, by phone, and in writing.
Proficiency with word processing (MS Word), email, and data entry in a Windows-based environment.
Demonstrated customer service skills.
Ability to solve complex problems and meet patient needs.
Ability to work in a high-pressure, deadline-oriented, complex health care environment.
Ability to review work to identify and eliminate errors and omissions.
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Coping skills.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.

Nice To Haves

Bachelor’s degree (BA or BS).
Minimum of 2 years of experience in a patient care setting.
Experience with Epic or other scheduling and registration software.

Responsibilities

Schedule patient appointments related to treatment at Fred Hutch, as well as outside consults and referrals, and communicate schedules directly to patients.
Coordinate scheduling with other departments to support efficient patient flow.
Work with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
Update patient and caregiver contact information in the electronic health record when needed.
Communicate with providers, technologists, and nurses about patient scheduling needs, treatment schedules, and additional requests, and notify appropriate parties as needed.
Manage and prioritize scheduling requests.
Recognize emergency situations and initiate the appropriate code procedures.
Support department operations, including cross coverage and special projects as needed.
Assist with training new staff.
Update or block provider templates for just-in-time needs.
Triage calls from referring physicians, patients, family members, and others seeking access to care at Fred Hutch.
Collect and enter patient demographic and insurance information into registration databases.
Assist with the financial clearance process as necessary.
Coordinate Commercial Cell Therapy Portal Access (IMTX).
Distribute work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.