Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Glen Burnie, MD

1d•$15 - $17•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic setting, handling patient check-in and check-out and booking appointments. The role prepares and maintains equipment and the clinic’s physical environment for daily activities and assists with patient care. All duties are performed while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The coordinator helps maintain a safe, clean, and healthy clinic environment; supports treatment-room setup and clinic safety; communicates with patients and visitors; schedules and reminds patients about services; and handles insurance verification, paperwork, payments, and accurate entry of procedure codes into the EMR. The role also carries out end-of-day procedures and other office support duties as needed.

Requirements

High school diploma or GED.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills, with attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Consistent and regular use of a phone, keyboard, and mouse.
Ability to keep numbers in the correct order consistently and regularly.
May be required to stoop, kneel, crouch, or lift; must be able to occasionally lift up to 50 pounds.
Ability to sit for many hours at a time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory.
Maintain safety and sanitary requirements.
Assist with treatment-room setup and the supervision and safety of the clinic.
Answer phones and relay messages.
Schedule and remind patients about services to help ensure treatment goals are met.
Perform insurance verification.
Meet with patients on their first visit to ensure all necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit card payments.
Ensure procedure codes are accurately entered into the EMR.
Maintain patient confidentiality in accordance with PHOENIX company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work as needed.
Help maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Perform other duties as assigned.