Patient Care Coordinator I (Akron)

OP Specialty Bracing•Akron, OH

2d•$19 - $24

About The Position

OP Specialty Bracing is hiring a Patient Care Coordinator to serve as a first point of contact for patients and referral sources. The role supports pediatric patients and their families and is based in the Akron position listing. Successful candidates enjoy interacting with children and bring attention to detail, strong organizational and interpersonal skills, and the ability to multitask in a fast-paced environment. The position calls for teamwork, discretion in handling sensitive information, minimal-supervision work, and the ability to handle pressure and meet deadlines. The coordinator provides customer service and administrative support, including patient check-in and registration, communication with referral sources, insurance verification and prior authorization, chart maintenance, documentation support, and coordination of appointments. The role also supports clinic staff and office flow while maintaining HIPAA compliance and following standard practices for delivery of patient devices.

Requirements

High school education or an associate degree.
Related experience and/or training.
Strong organizational and people skills.
Detail-oriented, with the ability to multitask in a fast-paced environment and work as a team player.
Good verbal and written communication skills.
Exceptional computer skills.
Ability to work with minimal supervision, handle pressure, and meet deadlines.

Nice To Haves

Enjoy interacting with children.
A high level of discretion when maintaining confidentiality of sensitive information.

Responsibilities

Greet patients and check them in and out.
Cover multi-line phones and serve as a liaison for referring physicians and groups.
Register patients by collecting insurance information, demographics, and other details.
Provide general information about the company and its services with compassionate, efficient, and professional service.
Initiate product delivery at checkout, including contacting referring physicians and/or insurance companies.
Verify patient insurance and initiate prior authorizations.
Collect patient balances.
Coordinate with referral sources to obtain physician schedules.
Maintain patient charts using Athena software and scan and upload documents to electronic charts.
Support clinic staff and office flow, including general office organization.
Complete chart checks for fitting appointments using the standard checklist form.
Work with the billing team to ensure documentation for claims is uploaded.
Follow standard practices to deliver patient devices.
Coordinate and schedule all appointments.
Review daily patient no-shows, call patients, document outreach, and reschedule appointments.
Maintain HIPAA compliance.