Patient Care Coordinator I

Shawnee Health•Carbondale, IL

About The Position

Shawnee Health is seeking a Patient Care Coordinator I for its Shawnee Health office. This position reports directly to the Patient Care Coordinator Supervisor. The coordinator schedules medical referrals, diagnostic tests, and treatments ordered by providers, and ensures patients are notified, understand directions, and have the required documentation completed in their Electronic Medical Records. The role also supports patients with special needs by working with the social service team and assists the supervisor with training new employees.

Requirements

Competence in the use of computers.
Ability to solve problems independently.
Ability to work with little direct supervision.
Excellent written and verbal communication skills.

Responsibilities

Schedule medical referrals, diagnostic tests, and treatments ordered by providers, and ensure patients are notified, understand directions, and complete required documentation in their Electronic Medical Records.
Review and select medical records pertinent to referrals, diagnostic tests, and treatments to send with orders to providers or facilities.
Complete insurance pre-authorization processes related to scheduled referrals and diagnostic tests when required.
Follow up on referrals and diagnostic tests to ensure completion and receipt of all reports, including consult notes and test results.
Notify providers when patients have not completed referrals or tests.
Complete assigned EHR tasks.
Work with the social service team to identify patients with special needs, including financial assistance, transportation, pharmaceutical assistance, interpretation, or special accommodations.
Assist the Patient Care Coordinator Supervisor with training new employees.
Monitor access issues with referrals and provide consistent feedback to the Patient Care Coordinator Supervisor.

Benefits

12 vacation days earned in the first year.
11 paid personal days/holidays per calendar year.
6 sick days earned per year.
Retirement plan with a 3% company contribution after becoming eligible; employee matching contributions are not required to receive this benefit.
Possible additional profit-sharing contributions to the retirement plan.
Employee deferrals to a 401(k) and Roth plan.
Health and dental insurance with an employer contribution.
$50,000 in life insurance at no cost to the employee.
Company-provided long-term disability insurance at no cost to the employee.
Other supplemental insurance policies available for purchase by the employee.