Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Goochland, VA

4d•$16 - $17•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic, performing patient check-in and check-out and scheduling appointments. The position prepares and maintains clinic equipment and the physical environment for daily activities and assists with patient care. The coordinator performs duties in compliance with confidentiality requirements while supporting the organization's mission and philosophy. The role is based in Goochland, Virginia, and is listed as casual part time.

Requirements

High school diploma or GED.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills, with attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Regular and consistent phone, keyboard, and mouse use; ability to keep numbers in the correct order consistently.
Ability to sit for many hours at a time; more than 50% of the day is spent sitting at a desk.
May be required to stoop, kneel, crouch, or lift; must be able to occasionally lift up to 50 pounds.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory, and maintain safety and sanitation requirements.
Assist with treatment-room setup, clinic supervision, and safety.
Answer phones and relay messages.
Schedule and remind patients about services to help ensure their treatment goals are met.
Verify insurance.
Meet with first-visit patients to ensure required paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit-card payments.
Enter procedure codes accurately into the EMR.
Maintain patient confidentiality in accordance with company guidelines.
Conduct end-of-day procedures according to the company procedure manual.
Perform other office support work and other duties as assigned.
Help maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.